Note: Emergency After Hours Support calls will be billable, regardless of monthly agreements.

Technical Support Request Form

Texas Gulf Coast Support Service Center

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Issue Request Type
Let us know the type of support you need
Please enter your contact number (optional).
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Urgency
Let us know how soon we need to respond to your request
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Please list as much details about your request so that we can be ready.
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Support Ticket Submission Rules

This ticket system is for technical support for non-profits and disaster support team. If you are in a real emergency, please call 911 or your local PD or Sherriff’s Office.

  1. No Spam or Sales Pitches
    • Please refrain from sending unsolicited promotions, advertisements, or irrelevant content.
    • Our support system is dedicated solely to addressing genuine requests and concerns related to community recovery efforts.
  2. Provide Detailed Information
    • Location Details: Include exact problem a full descriptions of the problem, and what has been done so far to remedy the problem?
    • Contacts: List the names of key individuals or organizations related to your request.
    • Contact Information: Provide phone numbers, email addresses, and any other relevant contact details.
    • Nature of the Request: Clearly describe the need or issue you’re reporting. The more specific you are, the better we can assist.
    • Involved Parties: Mention all organizations or groups associated with the request.
  3. Focus on Community Needs
    • Ensure your request pertains to technical support, hosting, and other services.
    • Personal assistance requests should be directed to the appropriate local agencies or organizations listed on their website.
  4. Important Notes
    • Examples of Effective Support Tickets
      • Resource Request:
        • “My website is down, I made a change to the page and now it is all jacked up. This is a word press site.”
      • Information Inquiry:
        • “Is there a way to set up donations for non profits? ”
    • What to Avoid
      • Incomplete Information:
        • Avoid vague requests like “Need help ASAP.” Without details, we cannot provide effective assistance.
      • Personal Assistance Requests:
        • Do not submit tickets seeking personal favors or services. Instead, refer to our website for organizations that offer individual support.

How We Can Help

  • Information Provision: We offer accurate and up-to-date information on available resources, services, and contacts that can assist with your request.
  • Referral Services: While we cannot provide on-site or personal assistance, we can direct you to the organizations or authorities equipped to handle your situation.

Important Notes

  • Timeliness: Providing all necessary details upfront helps us respond more quickly.
  • Clarity: Clear and concise descriptions prevent misunderstandings and facilitate faster assistance.
  • Respect and Professionalism: Please maintain a respectful tone in your communications. Our team is here to help, and courteous interactions ensure a better experience for everyone.

Examples of Effective Support Tickets

  • Resource Request:
    • “My website is down, I made a change to the page and now it is all jacked up. This is a word press site.”
  • Information Inquiry:
    • “Is there a way to set up donations for non profits? ”

What to Avoid

  • Incomplete Information:
    • Avoid vague requests like “Need help ASAP.” Without details, we cannot provide effective assistance.
  • Personal Assistance Requests:
    • Do not submit tickets seeking personal favors or services. Instead, refer to our website for organizations that offer individual support.
  • Irrelevant Content:
    • Refrain from including unrelated information or messages not pertinent to community support efforts.

We’re Here to Support You

Our goal is to empower you with the information and connections you need to navigate this recovery period successfully. By adhering to these guidelines, you help us maintain an organized and efficient support system that benefits everyone.

Please remember to check our TGCSS website daily for updates on resources, services, and important announcements.

Thank You for Your Cooperation

Your understanding and assistance are greatly appreciated. Together, we can ensure that help reaches those who need it most.

If you have any questions about these guidelines or need further assistance, please don’t hesitate to reach out through our contact form on the TGCSS website.

Let’s continue to support each other and rebuild our community stronger than ever.

Please fill out the form and one of out team members will be in contact.

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